Refund & Returns Policy
Refund & Returns Policy
Last updated: May 2026
At Amber Active, we want you to feel confident in every purchase. If something isn't right, we'll make it right. This policy explains how returns, exchanges and refunds work.
30-Day Trial — Try it at home
You have 30 days from the delivery date to try your Amber Active items. If they don't fit perfectly or aren't quite what you expected, you can request a return or a free size exchange.
To remain eligible:
- Items must be in clean, unworn condition (you may try them on with underwear, but please don't wash, alter, or damage them).
- Original packaging and any tags must be included.
- Items received as gifts or in a final-sale promotion follow the same conditions.
Free Size Exchange
If the size doesn't work, we'll send you a different size at no extra cost — you don't need to ship the original item back. Each customer is eligible for one free size exchange per order. To request an exchange, email support@getamberactive.com with your order number and the desired size.
Refunds
Once we receive and inspect your returned item, we'll issue a refund to your original payment method within 5–10 business days. Original shipping fees are non-refundable, except where required by law.
European Union — 14-Day Right of Withdrawal
If you are a consumer based in the European Union, you have the right to withdraw from your purchase within 14 days of receiving the goods, without giving any reason, in accordance with Directive 2011/83/EU.
To exercise this right, please email support@getamberactive.com within 14 days of delivery. For hygiene reasons, sealed intimate apparel (bras, underwear, shapewear, swimwear) that has been unsealed after delivery is exempt from this right (Article 16 m). Items that remain in their original sealed packaging can be returned under this provision.
How to Return an Item
- Email support@getamberactive.com within 30 days of delivery (or 14 days for EU withdrawal) with your order number and reason.
- We'll send you return instructions and a return address within 1–2 business days.
- Ship the item back. Return shipping is paid by the customer except in cases of damaged or defective items, where we cover the cost.
- Once we receive and inspect the item, your refund or replacement is processed within 5–10 business days.
Damaged or Defective Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos. We'll send a replacement at no cost or issue a full refund, including shipping.
Refused or Unclaimed Packages
If a package is returned to us because it was refused, unclaimed, or undeliverable due to an incorrect address, we will refund the order minus the original shipping cost and a 15% restocking fee to cover handling and return-shipping charges. To avoid this, please double-check your address at checkout.
Contact
Amber Active — trading name of RAFALE FLOW LIMITED
11/F China United Plaza, 1008 Tai Nan West St, Lai Chi Kok, Hong Kong
Email: support@getamberactive.com