Shipping Policy
Shipping Policy
Last updated: May 2026
Processing Time
Orders are processed within 24 business hours. Orders placed on weekends or public holidays will be processed on the next business day. You will receive a tracking number by email as soon as your order ships.
Shipping Rates & Delivery Times
| Service | Cost | Estimated Delivery |
|---|---|---|
| Standard Shipping | $6 | 7–10 business days |
| Standard Shipping (orders over $50) | Free | 7–10 business days |
Estimated delivery times are calculated from the date of dispatch, not from the date of order. Delivery times may vary depending on destination, customs processing, and carrier delays beyond our control.
Countries We Ship To
We currently ship to most countries in the European Union, the United Kingdom, the United States, Canada, Australia, New Zealand, Switzerland, Norway, and the United Arab Emirates. If your country is not listed at checkout, please contact us at support@getamberactive.com.
Customs, Duties & Import Taxes
For shipments to the European Union, the United Kingdom and the United States, all applicable duties and taxes are included in the price displayed at checkout — you will not be charged extra on delivery.
For shipments to other countries, customs duties and import taxes may be charged by your local authority upon delivery. These fees are the responsibility of the recipient. Please check your country's import regulations before ordering.
Tracking
Once your order ships, you'll receive a confirmation email with a tracking link. You can also track your order at any time at getamberactive.com/apps/parcelpanel.
Lost or Delayed Packages
If your tracking has not updated for more than 7 business days, or your package has not arrived within 20 business days of dispatch, please contact us at support@getamberactive.com. We'll investigate with the carrier and either resend your order or issue a full refund.
Incorrect Address & Refused Packages
Please verify your shipping address at checkout. If a package is returned to us due to an incorrect address, refusal, or multiple failed delivery attempts, please refer to our Refund Policy for the conditions of reshipping or refunding.
Contact
Amber Active — trading name of RAFALE FLOW LIMITED
11/F China United Plaza, 1008 Tai Nan West St, Lai Chi Kok, Hong Kong
Email: support@getamberactive.com